Shipping policy

Last updated: 25 October 2026

Where we deliver

We deliver across India to all PIN codes our courier partner serves. Enter your PIN code at checkout to see whether we can deliver to you. We do not ship outside India at present.

Order processing

We pack each order with care and dispatch it within 2 business days of confirmation. Orders placed on Sundays or public holidays are processed on the next business day. Handmade items may take a little longer, and we will tell you if so.

Delivery time

Once dispatched, orders usually arrive in 3 to 7 business days. Remote areas, the hill states and areas with limited courier access can take longer. These are estimates, not guarantees. Delays caused by weather, road closures, strikes or other events outside our control are not our fault, but we will help you track the parcel.

Shipping charges

Shipping charges, if any, are calculated at checkout from your delivery address and order, and shown before you pay. All prices and charges are in Indian Rupees.

Tracking your order

When your order ships we email you a tracking link. You can also use the "View your order" link in your order confirmation email. If you have not received tracking information within 3 business days of ordering, write to care@bansira.co.

Our courier partner

We ship with Delhivery and other reliable courier partners. They contact you by phone or SMS on the day of delivery, so please keep your phone on and give us a correct number.

Addresses

Please check your address and PIN code carefully at checkout. If a parcel comes back to us because of a wrong or incomplete address, or because nobody was available after the courier's attempts, we can send it again at your expense.

Checking your parcel

Please open your parcel soon after it arrives and check the items. If something is damaged, leaking or wrong, take clear photos of the product and the outer packaging, ideally with a short video of opening the parcel, and write to us within 48 hours of delivery as described in our Refund and Cancellation Policy.

Lost parcels

If your parcel is marked delivered but you have not received it, or it appears lost, write to us within 7 days and we will investigate with the courier. If it cannot be found, we will send a replacement or refund you in full.