Refund policy

Last updated: 25 October 2026

How can I cancel my order?

You can cancel an order at any time before it is dispatched. Write to care@bansira.co or call +91-9019577329 (9 am to 4 pm IST) with your order number as soon as you can. If your order has already been dispatched it cannot be cancelled, but you may still be able to claim a replacement or refund if the items arrive damaged, wrong or defective, as set out below.

Prepaid orders cancelled before dispatch are refunded in full to the original payment method.

Can I return my order?

Because our products are food, skincare and handmade items, we cannot accept returns or exchanges for change of mind, or for items that have been opened or used. We do replace or refund items that arrive in a condition that is not right. See the next section.

Damaged, wrong, missing or defective items

If your item arrives damaged, leaking, wrong, missing, or with a defect, tell us within 48 hours of delivery:

• Write to care@bansira.co or call +91-9019577329 (9 am to 4 pm IST), with your order number.
• Send clear photos of the product, its label and the outer packaging. A short video of opening the parcel is very helpful.

Once we have checked your claim, we will either send a replacement at no cost to you or refund the amount paid for that item, whichever you prefer where the item is available. We may ask for more detail. A replacement is shipped as a new order with a new order number.

What is not covered

• Honey that has thickened or crystallised. This is natural and does not mean it has spoiled.
• Small variations in colour, texture, pattern or size in handmade and handwoven items, which are part of their character.
• Changes in taste or colour of natural products between batches and seasons.
• A skin reaction to a skincare product that has been used. Please patch test first. If you have a reaction, stop using the product and speak to a doctor. Write to us and we will review your case.
• Items damaged after delivery through misuse, or claims made more than 48 hours after delivery.

How will I get my refund?

Approved refunds go back to the original payment method (card, UPI, net banking or wallet). We start the refund within 3 business days of approval, and it normally reaches your account within 5 to 7 business days after that, depending on your bank. We will email you when it has been processed, with a reference number you can give your bank.

If money was debited but no order was placed

Sometimes a payment is debited but the order does not go through. The amount is normally returned automatically by your bank within 5 to 7 working days. If it has not reached you by then, write to us with the payment details and we will help you trace it.

Contact us

Naivedyam Innovations Private Limited
Fl #1203 Blk E, Palm Vill, Sec-126, SAS Nagar, Mohali, Kharar (Rupnagar), Punjab, India, 140301
Email: care@bansira.co
Phone: +91-9019577329 (9 am to 4 pm IST)